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Frequently Asked Questions
Please read our FAQ before sending us a message.
We accept Visa®, MasterCard®, PayPal, Discover®, American Express®, and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
If you are interested in purchasing via check, please contact our team for additional information
Most orders are processed within two to three business days. Once your order ships from us, average delivery time for the standard, domestic ground shipping option is 1 – 2 weeks.
No Saturday or Sunday deliveries are available. U.S. national holidays are not delivery dates. Express packages will be shipped by UPS. Some rural addresses are not offered expedited service. Please make sure that the ship-to address on your order is correct. Manual address corrections due to errors or P.O. Box numbers will delay your package significantly and/or result in additional shipping charges.
Please contact us and we’ll be glad to get it sorted out.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us to check whether we received your order.
You may return items for refund or exchange within 45 days of the purchase date.
Send items to:
Bagay Ki Bon
3959 Van Dyke Rd
Lutz, FL 33558
Be sure to enclose contact information — your name, address and phone number — in case we need further information to process the exchange or refund if the original packing slip is not available.
For an exchange, please also list the desired item(s).
Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.
Purchases through the website do not qualify for a tax deduction under IRS regulations. Only direct donations qualify for a tax deduction under current regulations.
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